ELECTRIC LONGBOARD FAQs

 

What's the difference between the different Atom Electric Boards?
Click HERE for our board comparison chart.
 

RIDING

How do you stop on an electric skateboard?  
The wireless remote is very intuitive.  Simply move the throttle forward to accelerate, or pull it backward to brake.

Is the board waterproof?
We have taken steps to avoid water damaging critical electrical components, but we still do not recommend riding in wet conditions.

Can electric boards be used like a regular longboard if the battery runs out (kicked)?
The H-series boards can be used like regular longboards thanks to their low resistance hub motors. The B-series with their Belt Drive motors have more resistance and are harder to push.

Do your boards have different speed modes?  If so what is the difference between them.
All our boards have at least two speed modes. Low / Slow modes mainly refer to the acceleration profile meaning that the boards take longer to get up to speed in these modes (slower acceleration), but the maximum speed possible is the same in either mode.  Low / Slow mode also serves as an ECO mode for people wanting to conserve battery because most energy is used when accelerating quickly.

I've never ridden a normal skateboard.  Will I be able to learn to ride an electric skateboard?  
Yes!  In some ways, riding an electric skateboard is much easier than riding a normal skateboard or longboard.  First, you don't need to push an electric skateboard and that is one of the most difficult parts of learning to skateboard for the first time. Second, electric skateboards have brakes!  Stopping on a normal skateboard requires some skill, whereas on an electric skateboard, you simply pull back on the throttle to slow down.

What can I do to increase the range of my board? What can I do to conserve my battery and essentially go further on a single charge.
Range varies depending on rider weight, riding surface, hills, wind, clothing, and most importantly riding habits. To achieve maximum range push off to start, accelerate slowly, coast when possible, brake lightly, and reduce overall speed.  The slower you go the further you'll go. In this way, the lower speed mode on your remote also doubles as an ECO mode.

 

CHARGERS

Can I use the charger from one Atom Electric board for another Atom Electric board?
No.  Only ever use the charger provided with your board.  Even boards within the same Atom Electric series sometimes operate using different voltages.  Using a different charger than the one provided with your board is a SERIOUS safety risk.

 

REMOTES

Can I use the remote from one board for another board?  
In order to use a remote with a board the two need to be paired together (binding process).  For the B-series boards the remote is specific to each model.  A B.18 remote will not work with a B.36 board and vice versa.  For the H-series boards, any H-series remote can be paired with any H-series board (by following pairing process in manual).

Can me and my friend ride side by side without worrying about interference between my remote and her board (and vice versa)?
Yes, once a remote is paired to a board, it will not interfere with other boards.

Does the remote have a cruise control mode?
Currently it's our opinion that electric boards are safer not having cruise control.


TRAVEL

Can I take my board on a plane?  
The most likely answer is no.  Many electric skateboard companies (even the biggest brands) will say you can take your board on a plane if your battery is under 100Wh.  Although this was true at one point in time the reality as of 2017 is that the vast majority of airlines DO NOT allow lithium battery powered vehicles of ANY type as either checked or carry-on baggage.  Unfortunately this includes electric skateboards and longboards, not just hoverboards.  There is still some confusion in the industry regarding this so some boards are still making their way onto planes, but Atom Electric doesn't recommend trying. In the event you do decide to try, call your airline in advance to request permission.  The last thing you want is to show up to the airport with your board only to find out you can't bring it with you.  Unfortunately this is true for ALL lithium battery powered electric skateboards, regardless of brand.  If another brand tells you otherwise their information is most likely outdated.

 

TROUBLE SHOOTING

(for a complete list of trouble shooting steps refer to your individual board owner's manual HERE)

My B-series board sometimes stutters when starting from a complete stop.
For maximum durability we manufacture our B-series boards without Hall sensors in the motors. Hall sensors are needed to determine the position of the rotating magnets within some motors but can be vulnerable to shocks for boards that are ridden very hard.  Because B-series boards use advanced FOC software they are able to calculate the position of the magnets without the need for hall sensors.  But occasionally when a B-series board is perfectly still with some resistance applied to the wheels the software can't do the calculation properly so the motor will stutter back and forth as it attempts to calculate the position of the magnets.  If this occurs simply get the board rolling a little before accelerating. As soon as the wheels spin the calculation can be completed and the board will once again start smoothly like normal.

I was expecting my board to accelerate faster off the mark.
Acceleration depends on various factors such as rider weight, riding surface, steepness of hill, and battery level.  In general we use moderate acceleration profiles for all our boards, even our most powerful boards.  We do this for two reasons.  First it greatly extends the mileage of the board.  Second it is safer.  Our powerful boards will definitely give you the torque needed to climb hills but we intentionally design them to have a smooth start.

 

MAINTENANCE

Where can I order spare parts, like wheels or belts?
Right HERE